Claims out of hours
A leak on a Sunday or a collision on a road at night won’t wait until Monday. Policyholders want to report it there and then, and voicemail is no use to them.
AI voice agent for insurers and brokers
An AI voice agent for insurers that takes the claim notification at any hour with all the details your handler needs, answers questions about what each policy covers and takes care of renewal and payment calls.
Where an insurer’s customer service gets stuck today
Claims that arrive without the details
The policy number, the time, the exact address or the photos are missing. The handler loses days chasing information that could have been captured on the first call.
Renewal campaigns done by hand
Reminding customers of renewal dates, recovering failed payments or retaining those who want to cancel keeps whole teams ringing one by one.
What the voice agent does in your insurance business
The AI voice agent knows your products and your claims protocols and, connected to your systems via webhook, identifies the policyholder and their policy during the call.
In insurance, the claim call is the moment of truth: it’s when the customer finds out whether what they have been paying for will stand behind them. An AI voice agent for insurers handles that moment without waiting, at any hour, takes the claim notification following your protocol and hands it over complete to the handler, who can start work without ringing back. And for the rest of the year, the same agent takes care of the high-volume calls — cover questions, renewals, payments — that tie up your team today.
Opens claims
It identifies the policyholder and the policy, asks what happened, when and where following your protocol, and logs the claim in your system via webhook.
Answers questions on cover
What each product covers, excesses, waiting periods and how to make a claim, using the documentation you give it and without interpreting individual cases itself.
Triggers assistance
In the urgent cases you define — recovery, locksmith, plumber — it transfers the call to your assistance service with the case summarised.
Calls about renewals and payments
Over your SIP trunk it reminds customers of renewal dates, recovers failed payments and records the intention to renew or the reason for cancelling.
What a call sounds like
This example is illustrative: the cover, protocols and policyholder details are those of your own insurance business.
How to get started
- Create the agent from your website, your product documentation and your claims protocol.
- Connect your policy and claims system via webhook, and define which cases go through to assistance.
- Put it on your claims and customer service lines over a SIP trunk, and set up the renewal campaigns.
CallerGood evening, a pipe has burst in my kitchen and water is pouring out.
AgentLet’s get this sorted. First, if you can, turn off the water at the stopcock. Could I have the policy number, please?
CallerI’ve already turned it off. It’s HM-204-7716.
AgentThank you. You have an active home policy, with escape of water covered. Has the water reached any of your neighbours?
CallerI think it’s gone through to the flat below, yes.
AgentUnderstood, I’ve noted that on the claim. I’m going to put you through to our assistance service now so they can send out a plumber tonight.
Frequently asked questions
Can it handle the whole claim?
It opens the claim with all the details and logs it in your system; assessment and handling stay with your team.
Does it work for a broker with several insurers?
Yes. It can ask which insurer the policy is with and follow each one’s protocol and assistance numbers.
What about personal and health data?
You can switch on zero-retention mode, store recordings in your own storage or install the platform on your own infrastructure.
Can it give an opinion on whether something is covered?
It answers from what the documentation you give it says, and refers to a handler any case that needs interpretation.
Other industries
Try it with your own operation
We build an agent from your website in a couple of minutes, so you can hear it answering your calls.
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