We have spent over 15 years listening to calls. Now we answer them too.
Ennuvia is the AI voice agent platform from Inicia Soluciones, a Spanish company that has worked with the technology behind contact centers for more than fifteen years.
- 15+ years
- of contact center technology
- 5+ million
- calls recorded every day
- 29,000+
- contact center agents managed
- 20,000+
- agent audits every month
Where we come from
Inicia Soluciones started out recording contact center calls and is now a benchmark for that service in Spain. Speech analytics came next, to understand what is said in every conversation, followed by virtual assistants that answer without a queue.
Ennuvia brings all of that together: what a good call sounds like, what makes a customer hang up and what a business needs before it trusts a conversation to a machine. With it we built voice agents that answer by phone, on the web and over messaging, and that any business can launch in minutes.
How we work
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Your phone system, not ours
Native SIP: the agent connects to the telephony you already have, with no change of carrier or numbers.
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A person always in charge
A supervisor can watch every conversation live, step in and approve what the agent is about to do.
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Every conversation, measured
We come from analytics: every call is scored against your criteria and leaves its data ready.
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We grow with partners
Integrators, carriers and agencies resell Ennuvia under their own brand or refer their clients to us.
Security and compliance
Inicia Soluciones has handled sensitive data for large companies for years, and is certified for it:
ISO/IEC 27001 and ISO/IEC 27017
Information security management, plus specific controls for cloud services.
PCI DSS
Compliance with the security standard for handling payment data.
GDPR
Personal data processed in line with the EU General Data Protection Regulation.
Company details
- Legal name
- INICIA SOLUCIONES DE VOZ S.L.
- Tax ID
- B85259125
- Address
- Calle Chile 10, oficina 234, 28290 Las Rozas (Madrid)
- Phone
Shall we talk?
Call or email us and we will tell you how Ennuvia fits your business.